Terms of service

TERMS OF SERVICE

Last Updated: 15.02.2026

OVERVIEW

Welcome to Salons Connect.

Salons Connect is a trading name of BCC Connect Ltd, a company registered in England and Wales (referred to as “we”, “us”, or “our”).

We provide subscription-based virtual reception, call handling, booking management, and related support services (the “Services”).

Our website is hosted by Shopify, which enables us to offer our Services online. However, any subscription you purchase forms a contract directly between you and BCC Connect Ltd trading as Salons Connect.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.

SECTION 1 – AUTHORITY TO CONTRACT

By subscribing to or using our Services, you confirm that:

  • You are authorised to enter into this agreement on behalf of the business subscribing to the Services

  • You have the authority to bind that business to these Terms

You agree to provide accurate, complete, and current information when creating an account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Accounts may not be transferred, assigned, or resold.

SECTION 2 – SUBSCRIPTION SERVICES

Salons Connect provides Services on a rolling month-to-month subscription basis.

There is no minimum term unless otherwise agreed in writing.

Service features and limits are determined by the subscription package selected.

We reserve the right to reasonably modify or improve service features where necessary for operational, legal, or technical reasons.

SECTION 3 – BILLING & PAYMENTS

All subscriptions are:

  • Billed monthly in advance

  • Automatically renewed each billing cycle

  • Charged to your selected payment method

By subscribing, you authorise recurring payments via Shopify Payments and Stripe.

You agree to keep your payment details accurate and up to date.

If payment fails or is reversed, we may suspend or terminate your Services immediately.

SECTION 4 – NO REFUNDS

All subscription payments are non-refundable once a billing cycle has commenced.

This includes:

  • Partial months

  • Unused service time

  • Reduced call volume

  • Business closure

  • Change of circumstances

By subscribing, you acknowledge and agree that subscription fees are payable in advance and are not refundable except where required by applicable law.

SECTION 5 – CANCELLATION

You may cancel your subscription at any time.

To avoid renewal charges, cancellation must be completed at least 7 days prior to your next billing date.

Cancellation may be completed by:

  • Logging into your account via our website and cancelling your subscription, or

  • Submitting written notice to connect@salons-connect.com

If cancellation occurs fewer than 7 days before renewal, the upcoming payment will still be processed and service will continue until the end of that billing period.

There are no early termination penalties, as subscriptions operate on a rolling monthly basis.

SECTION 6 – CHARGEBACKS & PAYMENT DISPUTES

If you initiate a chargeback or payment dispute without first contacting us to attempt resolution:

  • We may suspend or terminate your Services immediately

  • You remain liable for all outstanding fees

  • We may provide subscription confirmations, service records, and usage logs to the payment provider

Improper chargebacks may result in recovery action.

SECTION 7 – CLIENT RESPONSIBILITIES

When using our Services, you agree that:

  • You remain the data controller of your customers’ personal information

  • You will comply with all applicable data protection laws

  • You will inform your customers if calls are recorded

  • You will not misuse, abuse, or harass our staff

We reserve the right to terminate Services if misuse or unlawful activity occurs.

SECTION 8 – DATA PROCESSING

When handling customer data on your behalf, Salons Connect acts as a data processor.

You remain the data controller of your customer data.

Processing of personal data is governed by our Privacy Policy and separate Data Processing Agreement.

SECTION 9 – INTELLECTUAL PROPERTY

All content on our website, including branding, logos, text, graphics, and design, is owned by BCC Connect Ltd or its licensors.

You may not copy, reproduce, distribute, or exploit any materials without prior written consent.

Shopify’s trademarks remain the property of Shopify.

SECTION 10 – DISCLAIMER OF WARRANTIES

The Services are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Uninterrupted or error-free operation

  • Continuous availability

  • Specific commercial results

  • Guaranteed increases in bookings, revenue, or client retention

You use the Services at your own risk.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, BCC Connect Ltd trading as Salons Connect shall not be liable for:

  • Loss of revenue

  • Loss of business

  • Loss of profits

  • Loss of data

  • Indirect or consequential damages

Our total liability shall not exceed the total subscription fees paid by you in the 30 days preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud where such limitation is prohibited by law.

SECTION 12 – SERVICE SUSPENSION & TERMINATION

We may suspend or terminate Services if:

  • Payment fails or is reversed

  • These Terms are breached

  • You misuse our Services

  • You engage in abusive conduct toward staff

  • You initiate improper chargebacks

Termination does not relieve you of any outstanding payment obligations.

SECTION 13 – RELATIONSHIP WITH SHOPIFY

Our website is hosted by Shopify.

All subscriptions and Services are provided directly by BCC Connect Ltd trading as Salons Connect.

Shopify is not responsible for the provision of our Services or for disputes between you and Salons Connect.

You release Shopify from claims relating to your subscription or use of our Services.

SECTION 14 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.

You agree to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws require otherwise.

SECTION 15 – CHANGES TO TERMS

We may update these Terms from time to time.

Continued use of the Services after updates are published constitutes acceptance of the revised Terms.

SECTION 16 – CONTACT INFORMATION

Salons Connect
A trading name of BCC Connect Ltd
Unit 5 Orion Park
Orion Way
Kettering
NN15 6PP
United Kingdom

Email: connect@salons-connect.com