Cancellation policy

Subscription & Cancellation Policy

Last Updated: 15.02.2026

Salons Connect provides subscription-based virtual reception and call handling services.

We do not offer physical products, pre-orders, or try-before-you-buy items. All purchases relate to digital service subscriptions.

Subscriptions

When you purchase a subscription, you are enrolling in a rolling month-to-month service agreement.

Your subscription:

  • Is billed monthly in advance

  • Automatically renews each billing cycle

  • Continues until cancelled

Your payment details are stored securely via Shopify Payments and Stripe. You authorise recurring charges until cancellation.

Cancellation

You may cancel your subscription at any time.

To avoid being charged for your next billing cycle, cancellation must be completed at least 7 days before your scheduled renewal date.

You can cancel your subscription by:

If cancellation is made fewer than 7 days before renewal, the upcoming payment will still be processed and service will continue until the end of that billing period.

Refunds

All subscription payments are non-refundable once a billing cycle has commenced.

We do not offer partial refunds for unused service time.

For full details, please refer to our Refund Policy.