Privacy policy

Last Updated: 15.02.2026

Salons Connect ("we", "us", "our") provides subscription-based virtual reception and call handling services to salons, clinics, spas, barbers, med spas, and related businesses.

This Privacy Policy explains how we collect, use, process, and protect personal information when you:

  • Visit our website

  • Subscribe to our services

  • Communicate with us

  • Use our call handling, booking, and messaging services

By using our website or services, you agree to this Privacy Policy.

1. Our Role

Salons Connect acts as:

  • A data controller when handling your business information as our client

  • A data processor when processing personal information on behalf of your business, including customer calls, bookings, and messages

Your business remains the data controller of your customers’ personal information. Our processing of that data is governed by our Data Processing Agreement.

2. Personal Information We Collect

Information About You (Our Client)

  • Name

  • Business name

  • Business address

  • Email address

  • Phone number

  • Subscription and billing details

Payments are processed securely via Shopify Payments and Stripe. We do not store full payment card details.

Information Processed on Your Behalf

When providing call handling and booking services, we may process:

  • Caller names

  • Phone numbers

  • Appointment details

  • Messages left by callers

  • WhatsApp communications

  • Call recordings

This information is processed solely for the purpose of delivering our contracted services.

Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Basic usage data

We do not use Google Analytics.

3. Call Recording and Call Tracking

We use call tracking and call recording technology to:

  • Ensure service quality

  • Monitor performance

  • Maintain accurate booking records

  • Resolve disputes

  • Meet compliance obligations

Call recordings are retained only for as long as necessary to fulfil their operational, legal, or compliance purposes. Recordings may be securely deleted once they are no longer required.

Clients using our services are responsible for informing their own customers that calls may be recorded.

4. WhatsApp and Messaging Services

We use WhatsApp Business and related messaging platforms to manage client communications.

When messages are sent via WhatsApp:

  • Data may be processed by Meta

  • Conversations may be stored for operational and quality purposes

We do not sell or share messaging data for third-party advertising.

5. How We Use Personal Information

We use personal information to:

  • Provide and manage subscription services

  • Process recurring payments

  • Deliver call handling and booking support

  • Communicate account updates

  • Send SMS communications where consent has been given

  • Comply with legal obligations

6. SMS Communications

If you opt in to SMS communications, we may send:

  • Service notifications

  • Account updates

  • Promotional messages

You may opt out at any time by replying STOP or contacting us directly.

We do not sell phone numbers to third parties.

7. Sharing of Information

We may share information with:

  • Shopify (website hosting provider)

  • Stripe and Shopify Payments (secure payment processing)

  • Telephony and cloud service providers

  • WhatsApp Business (Meta)

  • Professional advisers and legal authorities where required

We do not sell personal information.

8. International Data Transfers

As we operate in both the United Kingdom and the United States, personal data may be transferred and processed outside your country of residence.

Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Withdraw consent

  • Opt out of marketing communications

UK and EEA residents have rights under UK GDPR.
US residents may have rights under applicable state privacy laws.

To exercise your rights, contact:
connect@salons-connect.com

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce contractual agreements

Call recordings and communication records are retained in accordance with compliance and operational requirements and securely deleted when no longer required.

11. Security

We implement appropriate technical and organisational security measures to protect personal information. However, no method of transmission or storage is completely secure.

12. Contact Information

Salons Connect
Unit 5 Orion Park
Orion Way
Kettering
NN15 6PP
United Kingdom

Email: connect@salons-connect.com